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shipping & returns

Shipping Policy

The production time varies according to the item you are ordering. Every product is made to order.

Keep this in mind if you are ordering for a specific date.

 

Shipping price varies according to the location. We ship from Germany. Update your cart entering your ZIP code to verify the price. 

If you Country is not listed in the locations we ship to, no worries, just contact me and we will find a solution together.

We ship via DHL.

All products are heavy packaged to ensure no damage will happen during transportation.

Return & exchange policy

As all items are made to order and personalised we do not accept returns.

However, if your item arrives damaged or you have any issues do not hesitate contacting us.

COLMADE needs to be notified within 7 days of receiving the goods if there are any issues.

 

Colours can vary according to display qualities and slight colours variations are possible. We do not accept returns for colours variations. Air bubbles and surface imperfections on concrete items are all part of concrete's organic nature. Variations in the design and finish are what makes each piece unique.

All engraved items cannot be returned.